Knowledge Base
Get help using your E2 Technologies Alarm.com cameras, doorbell cameras, and motion sensors. Choose a category, check that the article applies to your device, and follow the steps.
Available features depend on your equipment, service plan, and login permissions. For a model-specific procedure, confirm your device with your installation records or our support team first.
Changed your router or Wi-Fi password? Choose your camera or doorbell category for reconnection help. Motion sensors may communicate with the security panel by radio rather than joining your home Wi-Fi; confirm your sensor and panel with support before attempting network changes.
Cameras
- View live video from your camera
Check a camera’s live view in the Alarm.com app and collect useful details if video is unavailable.
- Reconnect an offline camera after a network change
Use guided troubleshooting when your camera disconnects, including after changing your router or Wi-Fi password.
- Find and watch recorded clips from your camera
Play saved video from your camera and narrow the clip list by device, date, or event when you need a specific recording.
- Change an online camera’s Wi-Fi network
Move a connected camera to another Wi-Fi network before retiring its current connection.
Doorbell cameras
- Check your doorbell camera’s live view
Use the Alarm.com app to view an installed doorbell camera without changing wiring or settings.
- Troubleshoot an ADC-VDB770 video doorbell
Interpret the ADC-VDB770’s button LED and recover from common problems such as a lost connection, a silent indoor chime, or Cool-Down mode.
- Fix a doorbell camera that is not recording visitors
Check the common reasons a doorbell stops saving clips of people — lost connection, paused rules, a missing Video Analytics rule, or a clip upload limit.
- Reconnect an offline doorbell camera after a network change
Use guided troubleshooting when your doorbell camera disconnects, including after changing your router or Wi-Fi password.
- Find and watch recorded clips from your doorbell camera
Play saved video from your doorbell camera and narrow the clip list by device, date, or event when you need a specific recording.
Motion sensors
- Find the right instructions for a motion sensor low-battery alert
Identify the affected motion sensor and find device-specific battery guidance before opening it.