Change an online camera’s Wi-Fi network
Move a connected camera to another Wi-Fi network before retiring its current connection.
Category: Cameras
Does this apply to my device?
For an installed Wi-Fi camera that is online and offers Network and Change Network in the Alarm.com customer website. Excludes SkyBell doorbells, wired-only cameras, and offline devices. SkyBell network changes require a separate re-enrollment procedure; contact support first.
Identify your device
Confirm the camera name and model from your installation records. Use only the matching device’s settings. If you cannot identify the model or the Network control is absent, ask support before changing anything.
Before you begin
Keep the camera powered and connected to its current internet connection. You need video settings permissions and authorized access to the destination Wi-Fi network. Confirm network compatibility for your installed model with support if uncertain.
Steps
- Sign in to the Alarm.com customer website. Open Video, then Settings, and select the camera.
- Select Network, then Change Network.
- Select the destination from My Wi-Fi Networks or Other Networks. For a manually entered network, choose Manual Setup, enter its network name, password, security and encryption locally, then select Connect.
- Check that live video works on the new network before disconnecting the old network.
Expected result
The camera should connect to the selected network and provide live video.
If you still need help
If the camera goes offline, use the reconnect article in the Cameras category. If reconnection fails, contact support with the model and error. Never include Wi-Fi passwords in a support request.
Last reviewed: . Instructions checked against Alarm.com: Change a video device’s Wi-Fi network settings.