Find and watch recorded clips from your doorbell camera
Play saved video from your doorbell camera and narrow the clip list by device, date, or event when you need a specific recording.
Category: Doorbell cameras
Does this apply to my device?
For doorbell cameras on your E2 Technologies Alarm.com account that already have saved clips. Recording depends on your video service package and recording rules; this covers finding and playing existing clips, not enabling recording or recovering deleted ones.
Identify your device
Saved clips are labeled with the device name and recording time. Match the device name to your installation records; if several devices record to the account, confirm you are filtering for the right one.
Before you begin
You need the Alarm.com app or customer website and a login permitted to view video. Which clips exist depends on your recording rules, storage limit, and retention settings.
Steps
- Sign in to the Alarm.com app, open Video, then select Saved. On the customer website, open Video, then Saved Video Clips.
- Select a clip to play it.
- To find a specific clip, open the filter control, choose filters such as the device, date range, or event type, and apply them. The app returns at most 50 clips per search and the website at most 500, so narrow the date range if an expected clip does not appear.
Expected result
Matching saved clips should play in the app or website. App filters are cleared when you log out or close the app; on the website only the Other filter is kept between visits.
If you still need help
If an expected clip is missing, recheck the date range and device filter, then consider whether recording rules or the storage limit prevented or removed it, and contact support with the device name and approximate time. Deleted clips cannot be retrieved, so avoid deleting clips you may still need.
Last reviewed: . Instructions checked against Alarm.com: View saved video.